Return Policy: Exchanges Only

Item Condition: To be eligible for an exchange, the item must be unused, undamaged, and returned in its original packaging.

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Time Frame: Exchanges must be initiated within 3 days of the purchase date.

Contact Us: If you wish to exchange your item, please reach out to our customer service team via email at info@nashvillejewerlyco.com within the stipulated time frame. Kindly provide your order number and details regarding the item you intend to exchange.

 

Confirmation: Upon receiving your exchange request, our team will provide you with a return authorization and further instructions for sending the item back to us.

 

Return Shipping: You will be responsible for shipping the item back to us using a trackable shipping method to ensure its safe return. The item must be securely packaged to prevent any damage during transit.

 

Inspection and Approval: Once the item is received, our team will inspect it to ensure it meets our exchange eligibility criteria. If approved, we will process the exchange for the desired item or size based on availability.

Custom or Personalized Items: Unfortunately, we cannot accept returns or exchanges for custom-made or personalized items, as they are specially crafted to your specifications.

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Sale or Promotional Items: Items purchased during sale events or through promotional offers are considered final sale and are not eligible for exchanges.

Shipping Costs: Please note that shipping costs for both the return and the new item will be the responsibility of the customer, unless the item received is defective or incorrect.

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Refunds: We do not offer refunds; exchanges are the only form of remedy available under our policy.